Refund policy

Returns
We don't offer returns due to sanitation and risk of contamination for both our
safety and other customers. If your product arrives, and there's a defect on
the product, please contact Royal Mail first as they are our only courier.
Otherwise, contact us and we'll see if we can sort the issue for you.

You can always contact us for any return question at Uk.beautyteams@gmail.com. 

Damages and issues
We don't send damaged products out or products that are at risk of spilling or
breaking as we are very careful with appropriate packaging. However, in rare
cases, products do arrive damaged. If this happens, please contact us
directly and we'll begin a correspondence with Royal Mail with you and we
shall move forward to resolve the issue.

Issues with product quality
If you feel you have any issues with the products sent, just email us and we'll
try to solve them for you. For anything else, please email us Uk.beautyteams@gmail.com.

Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Uk.beautyteams@gmail.com.